Contact Jai Win

Reach us

Have a question about your Jai Win account, a deposit via PhonePe or GPay, a withdrawal delay, or a bonus query? Our dedicated support team is ready to help through two direct channels.

Contact us

• Email: [email protected], include your registered email address and account ID for fastest routing. Responses within 24 hours.
• In-app chat: Log in to Jai Win and tap the chat icon on your dashboard. Live agents reply within minutes during support hours.

For time-sensitive matters, such as a pending UPI withdrawal or a BHIM payment mismatch, in-app chat during live-agent hours is always the faster option.

Office hours

We maintain clearly defined support windows so you always know when a real person is available.

• Automated in-app chat: 24 hours a day, 7 days a week, instantly handles questions about deposits, UPI transactions, account verification, withdrawal status, and bonus terms.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, our team manages complex queries, account escalations, and payment investigations involving PhonePe, GPay, BHIM, or net banking.

Queries submitted outside live hours are logged automatically and picked up by our agents from 9:00 AM the following morning.

Online-only support

Jai Win is a fully digital platform, there is no physical office, walk-in counter, or postal address. All support is handled exclusively through email and in-app chat, making it easy to get help from anywhere in India without travel or queuing.

Whether your PhonePe deposit hasn't credited, a GPay withdrawal is under review, or you need help with account verification, our team resolves everything remotely. Simply open the Jai Win app or email us from your registered address to raise a query.

The in-app chat also stores your full conversation history, so you can track the status of any open issue or revisit a previous resolution at any time.